Return Policy

ONLINE RETURN POLICY

How long do I have to make a return?
If for any reason you are not happy with your purchase, you may EXCHANGE ONLY the item(s) within 14 days of the order shipment date. **Please return items in original condition (unworn, unwashed, unaltered) with the tags attached.  MUSE & MELROSE reserves the right to decline your exchange or assess a 15% re-stocking fee if these terms have not been followed.
Do I have to pay the return shipping?
Due to the fact of not accepting returns, we do NOT pay for return shipping labels. You will be liable at your own cost to provide your return shipping cost. 
How long does it take to get a refund?
If we are at fault for a order issue and your situation requires a refund, Please allow up to 2 weeks from your return delivery date for your return to be processed. You will receive an email confirmation once the refund is completed.
How and where do I send my return?
Returns should be sent along with your return form to the address below:

MUSE & MELROSE Returns Department
780 Morosgo Dr NE
Atlanta, Ga 30324

Am I able to RETURN my item(s)?
Museandmelrose.com does not currently accept returns unless there is a discrepancy from our manufacturer.
Can I return "Final Sale" items?
Any merchandise marked or specified as "Final Sale" may not be returned. Items discounted using promotion codes with a final sale disclaimer may not be returned. Earrings, swimwear, and event tickets are final sale merchandise and may not be returned.
International Return Policy
Returns are accepted on full price merchandise that is shipped back within 15 days of its delivery date. In the case of a return, you will be refunded in U.S. dollars and your credit card company will exchange the currency. MUSE & MELROSE is not responsible for payment of customs, taxes and duties. For specific information regarding customs policies and fees please contact your local customs office. All shipping charges are non-refundable.
Need more help?
Please feel free to contact us with any questions!
Email: INFO.MUSEMELROSE@GMAIL.com
Store Hours: Monday-Friday 9AM-6PM PST
Closed on federal holidays.